Customer Testimonials
My salesman Matthew was super amazing and help me sooo muchhh. I went into valley hi Honda with the intentions of looking and running numbers and Matthew help me walk out with a brand new 2027 Honda civic sport!!! I love my brand new car and couldn’t have done any of it without the support of Matthew and his amazing team!!! Thank you sooo muchhhh!!!
Ever since I moved up to the high desert about four years ago, I’ve been bringing all my cars to Valley Hi Honda. The service staff and sales staff are very friendly and professional. Every time I take my car for service I usually see Shirley for help and making an appointment and recommendations to my car. She’s very professional and knowledgeable. I highly recommend Valley Hi Honda for your service needs.
My daughter just purchased her first car with Fernando today and it was a great experience! We are so thankful
We had a great experience with Ruben. He was so patient with us, explained everything in detail, and answered all our questions. Jorge was also super helpful and patient.
Scammy and scummy sales people. if youre coming in from afar, dont expect your deal to be honored. full bait and switch of a verbal and written offer. they were intending to not tell me the deal had changed until i arrived at the dealership day of to pick up a prologue lease. bs excuses, no honor, the embodiment of the scammy dealership. i would look elsewhere if you value your time, santiy and money
Helpful and answered all questions I has regarding my services
Great service & atmosphere 10/10
Thank you for helping us buy our new car. We appreciate your time and patience throughout the process.
Sales to finance were great! Honda always works with you...thanks again Armando
Good service. The attendant was knowledgeable and gave information regarding the service of my vehicle
thank you johann for a great service , getting my car oil change and out soon thank you keep up the good work
Carson help us with good service
I took my son's car for service for his Civic. Shirley was friendly, thorough and quick. She communicated throughout the service. Her customer service is impeccable.
Great customer service
We had an excellent car-buying experience. John H. and the team were attentive, honest, and genuinely kind throughout the process. Our experience was simple, straightforward, and stress-free. We love our beautiful new vehicle!
Very friendly and hassle free.
My Honda salesman Matthew was very helpful, professional, and efficient. He explained all the pricing clearly, showed us the vehicle, and made sure we understood everything. Even after his shift ended, he took the time to walk us out, showing great customer service and dedication.
Skip this place And drive down the hill To any other Honda dealer That’s what I do valley hi dealers are the worts place to buy a vehicle Or parts , I was quoted $500 for two parts . Call Ontario Honda And I ended paying less than half For the exact same parts I will never bring my Honda to this place THE END.
Shirley was my service advisor and she was great she very helpful and informative and answered all my questions
Great service, no long wait.
My husband and I had a great experience buying our new car thanks to Steve, who went above and beyond to help us find the right car. And George also went above and beyond so that we would be comfortable with our new car payment. overall, had a great experience highly recommended.
Excellent customer service and it's always peace of mind diving off!! Thank you Tommy and Joanna
Great sales rep, Ray was very profesional and helped us buy our new CRV.
I had a wonderful experience today. Marco Duarte was professional and very humble. There should be more people like him. Chris Holtz made my experience enjoyable too. He is really funny. I can't remember the finance person who asked me in finalizing my contract. Overall this was a pleasant experience right down to opening and closing doors coming in and out of the show room floor. Gentlemen they were.They did not miss a beat. May your company endure for years to come with gentlemen like theses for years to come. God bless Ms. C.Walker.
I had an excellent experience purchasing my car at Valley Hi Honda! Rafat Ahmad and Chris Holtz were both amazing to work with. They were professional, friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. They took the time to help me and made sure I had a great experience from start to finish. It’s refreshing to work with people who genuinely care about their customers. I highly recommend Rafat, Chris, and the team at Valley Hi Honda to anyone looking to purchase a vehicle. Thank you both for the outstanding service!
Shot out to my boy wasui for assisting me in gett8ng into my new whip. Also his partner Bash they definitley whipped a good deal up for me...come ask for these men they wont let you down.
satisfied customer , everything went smoothly all my questions/ concerns were answered and handled well !
Let’s just start off I am a real person! And a very satisfied customer I did a online search for a car found one requesting a reply back Tommy was on it very pleasant and professional did not feel any type of pressure just great communication on what I wanted and worked with time I needed to come in for test drive had the car ready too go. Went for the purchase got the ball rolling expecting to be here a long time but no had a cup of coffee and started the paperwork thank you for the great ... Read More Google - Oct 17, 2026
Everyone at Honda was great. Johnson was amazing and helped with everything. Couldn't have asked for a better experience buying a car. Thank you.
We were help with our car search by Steve Moran. He went out of his way helping us. He's friendly and easy to talk to. Steve is very knowledgeable about the car. After we got a new car he help with the setting up the cell phone. He made the whole process easy and less stressful. We had some mud flaps installed on the car. Went to servicing and was help by Kristina Haas. She was friendly and most helpful handing the whole process.
Our sales person was Ray. He was very friendly and honest. Made me feel comfortable.
I had a wonderful experience working with Matt at Honda! He was incredibly helpful, patient, and genuinely invested in helping me find a reliable, fuel-efficient vehicle that fit my needs. He took the time to listen to what I was looking for and made sure we focused on the things that mattered most to me.
Even though we weren’t able to find the right car on my first visit, Matt didn’t give up. He continued searching for a vehicle that would be the best fit for me, and I truly appreciated his dedication and follow-through.
The entire Honda ... Read More Google - Oct 14, 2026
Very aggressive sales tactics. Refusal to budge on price. Eager to lock you into insane financing. Very eager to ruin your credit, and this is so they can try to back you into a corner of “oh well we already ran your credit. It lowered it a lot. If you don’t take this deal, it’ll be gone and your credit will be lower for no reason.”
I’m not just jumping to conclusions. This is legitimately what they did to me. In addition they are very condescending. Only good thing out of this location? Cementing the fact I’... Read More Google - Oct 14, 2026
Where to start…buying a car was the easy part. Trying to get this dealership to follow through with their promises and honor their due bill agreement was a nightmare. I have never been to a dealership that consistently plays games with the customer. Took 2 months to get them to finally agree to the due bill agreement after the vehicle was purchased. Spoke to multiple people who gave me the runaround. This is exactly why I don’t buy my vehicles from these dealerships in the high desert. Extremely unprofessional!!! They only care about making a sale and forgetting about ... Read More Google - Oct 12, 2026
The staff was very helpful. Got us what we wanted.Shout out to Jose.
Great customer service. They worked good to make the deal happen
Our experience with our Sales person: Oscar V. was exceptional. We really felt helped with what we were looking for. I’d definitely recommend coming here.
We were on our way from Sacramento to Rialto Ca to take care of some family business when the dashboard on my 2018 Honda Accord lit up like a Christmas tree! Because I only use Honda, I googled the closest one and we were only 20 miles from Valley Hi. Took my car in at 11am, it was being diagnosed by 2pm, serviced and ready for pick up at 6:15!!!! Alex has great customer service and the mechanic was obviously working magic to get the turbo charger done that fast!!!! I was able to rent a car, take care of my business, get ... Read More Google - Oct 11, 2026
Kristina Haas was a pleasure to work with! She kept me informed throughout the entire process and reassured me about my car and everything that was going on. Even during a stressful situation, she remained positive, professional, and kind, always managing to put a smile on my face. I truly appreciate her communication, compassion, and support. She made a stressful experience much easier to navigate, and I’m grateful for her help!
Steve Moran has an amazing costumer service. It was an easy going process. I highly recommend going to him for all your needs . A great salesman .
Linda was amazing as always in helping me service my vehicle! She is your best!
Shirley was amazing as always, she has great customer service always so welcoming. She is the best goes above and beyond, and would always recommend.
As soon as I entered I was warmly greeted. My salesman Ray didn't cut any corners or give me some run around. He asked what I was looking for and immediately got to work. The team at Valley Hi Honda work with upmost professionalism and respect. If you're looking for a new car I highly recommend Valley Hi Honda.
Tommy Svay made the process of buying our new car super easy! We really appreciate his help throughout the entire process. Thank you, Tommy, for a great experience at Valley Hi Honda. We highly recommend him!
I took my car in for an oil change and received exceptional service. Joann was so friendly and helpful.
Very clean dealership, very nice waiting room work was completed correctly service writer Steve was great
If I could leave a zero star I would. Horrible experience and this is my 3rd Honda that I've bought, but this specific dealership was by far the worst experience I've ever had. I don't know how an oil change takes over 8 hours to be done. My appointment was at 8:30 a.m., thought I was early enough to have my car back same day... Nobody called or gave me updates. I had to be proactive and call in... And then at pickup I was ignored until the staff was done with their conversation amongst each other. Like ... Read More Google - Sep 22, 2026
Had an appointment to get my oil change at 10:00 a.m. only to be told that it won't be done until tomorrow. It's my first complimentary oil change, shoot. I know how to change my own oil. Can take 30 minutes here. I thought I was saving myself some time and would take the courtesy oil change which turned into a 2-day project. To make matters worse, nobody at Valley high Honda called or notified me. I had to be proactive to get a status update on my car.
Crazy how you guys do business. What I will say ... Read More Google - Sep 22, 2026
Horrible experience. My appointment was at 9:30am and by 2pm I got a notification my car still wasn't ready for pick up. I called by 4pm and was told my car wouldn't be done until tomorrow. A simple oil change I could do myself but it was my first oil change with my CRV. The icing on the cake was at pick up there were 3 reps, only one was servicing a person, the other two on their computers. I was standing there with my 14 yr old son. (Also I'm 6'1 kinda hard to miss) So i don't ... Read More Google - Sep 22, 2026
Unfortunately was not satisfied with vital Rack And Pinion issue. Car we wanted to purchase was unsafe. Its a vital issue when u cannot steer the car safely. We were told many times that the car was examined by a mechanic and everything was in working order. One chance ONLY when it comes to my family's safety. They refused to refund me my cash down payment. They issued check refund and the inconvenience of this deters me to ever go back. Luckily my son detected the grinding sound and the car was returned within 24 hrs.
There’s a line between good customer service and unprofessional behavior . I felt as if Linda made unnecessary remarks. Aside of that instead of her calling from the dealership phone she calls and texts my husband from her personal phone . He asked me to pick up his car from services because he felt uncomfortable .when I went to pick up the car she also left her business card in the car with her personal number on the back as if she was one to work on the car… I personally think it’s unprofessional to use her job as a ... Read More Google - Sep 3, 2026
Excellent customer service by Jorge and Steven. I will recommend them to anyone who looking for a car. The experience was so smooth and I will never forget it.
I had an oil change here last Sunday, 8/9/2026, and I’ve now noticed an oil leak. I would like to get it inspected to determine whether it’s related to the oil service or covered under the warranty. Honda Odyssey ELITE 2026 first oil change done to the Van.
Family friendly for sure “ they help me get wat i wanna “”” also really work with me on my payment “” definitely refer people
Parts department is useless.
Excellent service and complete all personal are cordially responsible for the customer care thank you
Everything that was quoted online was the same when we went into the store. Best car burying experience ever. We were helped by Johnson Dinh and he was super transparent and helpful. Didn’t make us feel like we were being held hostage, and we were only in store for about two hours from start to finish. We received everything we hoped to as far as bottom line, rate and payment. Would highly recommend Valley Hi Honda for your next car purchase.
Everything that was quoted online was the same when we went into the store. Best car burying experience ever. We were helped by Johnson Dinh and he was super transparent and helpful. Didn’t make us feel like we were being held hostage, and we were only in store for about two hours from start to finish. We received everything we hoped to as far as bottom line, rate and payment. Would highly recommend Valley Hi Honda for your next car purchase.
They should know better...Trying to sell my car on craigslist, and I get a message from Jax asking if it was still available and if I could meet up. After I show up thinking this is a private party wanting to see my car, she asks for the keys and goes through the process of getting me a quote from the dealer. Even after I informed her I wasn't interested in an offer if it wasn't for my asking price she insisted it was different than trade it value...Came back (after 25 min) and said she didn'... Read More Google - Jul 22, 2026
In July 2026 I went in to look at a 2024 Rav4 that I saw online. I was setup with our salesman Chris who was absolutely AWESOME!! Apparently there are multiple Chris's there so, to be clear he was a husky, bearded African American gentleman. The only reason I address this is because the 2nd person we dealt was also named Chris (older white man). This Chris was the manager and was extremely rude, disrespectful and overall zero customer service skills...
When I got to the table to make a deal, I came back with request $1,000 off MSRP, which is not ... Read More Google - Jul 12, 2026
This dealership advertise Honda civic LX for $25,975; for a lease; my sister went to get one(on a lease and they contracted the car for $24476 on the same exact LX; just because she didn’t know about the offer online they didn’t give it to her; also she left almost $3000 down and the lease payment is way over what they advertised, they added maintenance to her lease without telling her; they just told her “sign here”.
Stay away from this place, if you are going to buy a car, make sure you go with someone that knows.
Avoid bad ... Read More Google - Jun 18, 2026
I prefer to take my car to a dealership for services. They consistently provide me with valuable advice and take good care of my car.
Great service, quick and easy check-in they have taken great care of my CR-V. Sales people worked to find me the model and exact color I wanted.
I had an excellent experience at the dealership during my recent maintenance service. My service advisor, JoAnn Macaluso, was professional, friendly, and extremely helpful throughout the entire process. She kept me informed about the status of my vehicle, explained everything clearly, and made sure the service was completed efficiently and on time. It’s refreshing to work with someone who genuinely cares about customer satisfaction.
I participated in the promotional offer running from April 15th to the 30th. I received a text message notifying me that the $58.88 service package included a full synthetic oil change and a tire rotation. However, when my wife brought the car back, I discovered that the tires hadn't been touched at all. So I have to question all the services I’ve received here in the past.
A very bad experience. I arrived home and parked my vehicle; four hours later, when I tried to drive it, I noticed that there was oil spilled on the ground. (The person who assisted me in the office—Kristina—was very friendly.)
The services was fast, professional and well explained. Thank you for the friendly customer service and welcoming smile
Took 6 hours for an oil change, transmission fluid drain and refill and coolant drain. I never received any updates unless I pushed and then found out that my car had been sitting and it had been done. Mind you, I let the advisor know that I needed to leave by noon because I had a very important appointment for my cat that was euthanized that day.
I requested that my tires weren’t rotated because of a patch I have on a back tire that shouldn’t be on a front and they rotated them anyway. When I called them ... Read More Google - May 2, 2026
My car was in there for 8 hours. I had to chase the tech, phone call after phone call Linda never did return my call finally after 7 1/2 hours my car was ready after tracking her down. Not very happy I called Melina Wilson April 6 @ 2:45 pm. Left a message and @ 6:09 April 6 still haven’t heard a word no call back. Nothing!!!’ So unsatisfied not impressed next time I’ll go down the hill.
Thanks
Linda Frey
Update: Melina did contact me and checked on my concerns, which she had apologized over and over again. And she made it right for my next ... Read More Google - Apr 7, 2026
After my purchase, I attempted to make an adjustment to my contract and was given the runaround along with inconsistent and misleading information. Prior to signing, I specifically asked whether I could cancel add-on coverage if I found better options, and I was told I had three days to do so.
After purchasing the vehicle, I secured a better APR and GAP insurance elsewhere and returned to have the dealership’s coverage removed. At that point, I was met with resistance and difficulty, despite what I had been told earlier.
My experience with management was especially disappointing. The sales manager, ... Read More Google - Apr 1, 2026
Went in for an oil change and tire rotation. After saying my car was ready employees couldn’t locate my keys for a bit. Got home and noticed that my tires never got rotated. I called and brought this to their attention and was told I’d get a call back about it and it’s been almost a month later and no follow up. Because of this I’m not even sure my oil was changed. Very disappointed with valley hi Honda. It would be nice if I could go in for service and have the peace of mind ... Read More Google - Mar 26, 2026
Extremely bad service from the lady who took my vehicle, she was in bad mood
I went in for an oil change and received fast and efficient service! Great job to the team there
Linda was great helping me with all my vehicle service needs! I recommend going to her!
The guy that helped me through the whole process of my service was great. But when I got my van back both front seats were all the way back and someone tossed my daughter’s booster seat from the middle row to the third row. Looks like they took my van out for a joy ride while not respecting my things and tossing my daughter’s booster seat.
Service on my car was done on time and manager helping me was great . He spend a lot of extra time helping me with understanding how the computer works and helped me set up
Great customer service. Parts department was very helpful in ordering the correct part. Delivery was speedy. Alex, in the service department, gave me an appointment on a very short notice and met me on my arrival. He had great communication. Repair was also speedy with attention to quality, checking that everything worked after repair was complete. .
Great service all thanks to Melina Wilson! She has great customer service, professional, and is ready to answer any and all questions you have. She broke down costs to me and recommendations so that I was well informed. She went above and beyond. Highly recommend anyone going to her. I know I will 10000% be back because of her.
Joann is a great service advisor. She is very friendly and warm. Her customer service is through the roof. I always have a great experience at honda valley hi, when I go get my vehicle service
The workshop's customer service doesn't attend to you until they feel like it.
(Translated by Google) Bad service. I made an appointment and they didn't attend to me. This has happened twice now. I'll have to change. (Original) Mal servicio Hice cita y no me atendieron ya me pasó dos veces tendré que cambiar